TWTG Documentation
Service Desk
SolidRed 3.0
SolidRed 3.0
  • Getting started
    • Login
    • Overview
    • Navigation
    • Time window
    • User management
  • Data Analytics Features
    • Detail
      • Machine overview
      • Device overview
        • Machine alerts & RPM
    • Trend
    • Spectrum
    • Waterfall
    • Device health
    • Alerts
  • Entity Management Features
    • Device configuration
    • Asset Management
      • Add asset
      • Edit asset
      • Remove asset
    • Device Management
      • Add device
      • Edit device
      • Remove device
    • Entity image
    • Entity description
    • Annotations
  • Release Notes
    • 3.0.1
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  1. Getting started

User management

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As an administrator, you can add users by selecting the "Users" menu item on the left side and then clicking the plus sign.

Enter the email address, and for clarity, also provide the first name and last name. After selecting the activation method, proceed by selecting "Next: Owner and groups".

Next, select the owner.

Where SolidRed is the highest level, granting the user access to all underlying sites.

Choose an individual site if the user should have access to only that specific site.

Next, select the group.

Customer Administrators have full access to SolidRed and Customer Users have read-only access to SolidRed.

Choose "Add" to add the user.

If email is chosen as the activation method, an email will be sent to the user containing instructions for activation.

Otherwise, you will see the following screen.

After a user is added, you can check the option "Always fullscreen" in the user details. This means the user will not see the menu on the left side. This is typically done for Customer Users.